It is critical that you have tools and processes in place to (1) identify and report psychological hazards as well as (2) to report incidents of harassment and other forms of psychological violence.
A first step you will want to undertake is to update workplace hazard assessment policies and processes to include the requirement to identify potential psychological hazards. Identifying psychological hazards, those that allow bullying, harassment and other forms of psychological violence to occur, will require different processes than those used to identify physical safety hazards. Consider the following options for inclusion in your psychological hazard assessment program:
- Culture assessments and surveys.
- Determining if employees are aware of policies and reporting processes.
- Questions relating to bullying and harassment on annual or spot engagement surveys.
- Questions on exit and stay interviews.
- Review of 270 degree and 360 degree assessment comments.
- Anonymous reporting mechanisms.
- Investigation into areas of high turnover and high illness rates.
- Monitor for conditions and attitudes that allow harassment to occur (Read this blog for more information on this area).
- Train HR and leaders to be able to identify subtle signs of bullying (Check out this post for tips on how to do this).
While your methods for assessing psychological hazards will be different than assessing physical safety hazards, we recommend you link the processes in some way so that all hazards identified in the workplace are recorded, tracked and dealt with in one place. This will likely require integration between safety and human resources departments along with clearly identified roles and responsibilities for each group.
We recommend creating and implementing a different reporting process for psychological hazards and incidents than that used for reporting physical safety incidents.
Once you have programs and processes in place to identify psychological safety hazards you will need to put in place a mechanism to report any hazards identified as well as any incidents that occur. This is due to unique factors that differentiate psychological safety from physical safety such as, but not limited to:
- Confidentiality required for mental health issues
- Stigma associated with reporting mental health issues
- Concerns with retaliation and retribution for reporting bullying or harassment – particularly if leaders are involved
- The potential of imbalance of power in harassment, bullying and sexual harassment situations
- Personal privacy issues such as those associated with sexual harassment or sexual assault
- Potential damage to personal reputations if the claims are false and not kept confidential
For these reasons, we recommend that the human resources department is responsible for owning and responding to reports these types of hazards and incidents. As with the hazard identification process, collaboration between safety and human resources will be required for accurate and fulsome reporting on all types of workplace hazards and incidents.Some things to consider when building your reporting process are:
- Make sure they are easy to read (some employees will be in a state of heightened emotion when reading them), are easy to find and have clearly defined steps and accountabilities.
- The reporting process should protect the dignity and privacy of the complainant and well as the respondent as, at the time of reporting, the validity of the claim will not be known.
- Have a plan in place regarding how you will deal with claims that name an individual as a psychological hazard. This should include gathering more information and conducting an investigation.
- The reporting process should include an immediate offer of assistance to the employees employee(s) involved. Examples are referral to an EFAP or removal from the situation.
- Be aware of legislated reporting requirements. Now that it is part of OHS legislation, psychological injuries resulting in a worker being admitted to hospital must be reported through proper safety channels. In some cases, the police may also need to be contacted. As a result, you should have clear internal guidelines regarding reporting requirements.
The goal of your hazard identification and reporting policies, processes and tools is to enable you to identify and address current issues as well as to prevent future instances. Good assessment and reporting processes are a key step in creating a positive, safe and respectful workplace.Check back next week when we will talk about the next step in our checklist: Having an investigation processes. To read the eight part series from the start click here to go to the first article and get our checklist. The previous article in the series, which covers how to train to ensure your employees are competent, can be accessed here. The next article, which covers effectively investigating incidents can be found here.Activate HR has many years experience with helping organizations create respectful workplace policies, programs and cultures as well as investigating workplace incidents such as bullying, harassment and sexual harassment. Contact us today at firstname.lastname@example.org for help with your bullying and harassment policy, leader and employee training and investigation needs.